If an injured customer is reported, what form should be used?

When an injured customer is reported, the appropriate procedure is to use a form specifically designed for documenting such incidents. The most suitable choice for this scenario is the Injury Report Form. This form is specifically tailored to gather all relevant information about the injury, including details about the incident, the nature of the injury, the response provided, and any observations made by witnesses or staff. It serves to ensure that accurate records are maintained for liability and safety improvements.

Using an Incident Report Form might be close, but it is generally broader and may not focus solely on injuries. A Report to Manager does not provide the detailed documentation needed for follow-up. Although an Emergency Report Form could also seem relevant in urgent situations, it is typically reserved for critical incidents requiring immediate action rather than routine injury reporting. Thus, the Injury Report Form is the most effective and proper method for formally documenting an injury case.