What does standard operating procedure (SOP) require CTA drivers to prioritize during peak hours?

Standard Operating Procedure (SOP) for CTA drivers emphasizes the priority of passenger safety, particularly during peak hours when there are increased numbers of passengers and potential hazards. Safety protocols are in place to ensure that drivers consistently monitor their surroundings, adhere to traffic laws, and maintain a safe environment for both passengers and pedestrians.

During peak hours, the likelihood of accidents and incidents increases due to heavy traffic and crowded conditions. Therefore, protocols guide drivers to focus on safe driving practices over other considerations such as speed or efficiency. While time management and speed might seem important in busy contexts, they should never compromise the safety of passengers.

Additionally, concerns like fuel efficiency and maintaining a social media presence are secondary to the core responsibility of ensuring the well-being of passengers. Prioritizing safety ensures that CTA maintains a reliable and secure transit experience for all users, which is essential for public trust and operational success.