What form is required to document a customer statement?

The correct form required to document a customer statement is the Customer Statement form. This form is specifically designed to capture and record the customer's feedback, issues, or complaints in a structured manner. By using this form, transit personnel can ensure that all relevant details are collected systematically, which is vital for addressing the customer's concerns effectively and for tracking recurring issues.

The importance of using the Customer Statement form lies in its focus on customer interactions, enabling a clear understanding of the situation from the customer's perspective. This structured approach not only helps in resolving immediate issues but also contributes to improving service quality over time by identifying trends and areas for improvement based on customer feedback.