What is a primary goal of the CTA’s community outreach?

The primary goal of the Chicago Transit Authority's community outreach is to foster better relationships with residents. This initiative is crucial because it encourages two-way communication between the CTA and the community it serves. Engaging with residents allows the CTA to understand their needs, gather feedback, and ensure that services align with the expectations and requirements of the community. Building strong relationships with residents not only helps in improving service delivery but also promotes trust and collaboration, which are vital for a public transit system's success. The outreach efforts often include public meetings, surveys, and participation in community events, all aimed at creating a more responsive and inclusive transportation service.