What is one of the key functions of the CTA's incident response plan?

One of the key functions of the Chicago Transit Authority's incident response plan is to coordinate alternative services and ensure timely communication. This function is crucial during incidents that disrupt normal transit operations, as it enables the CTA to quickly inform riders about changes to service and provide alternative transportation options. Effective communication helps to minimize confusion and frustration for passengers who rely on public transit, ensuring they are as informed as possible about their travel options during disruptions. Furthermore, coordinating alternative services can help maintain some level of service availability, which is essential for keeping the city connected and reducing the overall impact of the incident. This focus on communication and coordination is a vital element of an effective incident response strategy.