What is the main function of the CTA's customer service?

The main function of the CTA's customer service is to assist riders with inquiries and service-related issues. This role is essential for ensuring that passengers have access to the information they need about schedules, routes, fare options, and any potential service disruptions. Effective customer service contributes to a more pleasant transit experience, as it helps riders navigate the system efficiently and addresses their concerns or problems as they arise. A strong customer service team can significantly enhance rider satisfaction by providing timely and accurate information, fostering trust and comfort in using the transit service.

Focusing on the other options: while entertainment on trains, financial management, and employee training are important aspects of an organization, they do not represent the primary function of customer service in the context of the CTA, which is specifically geared towards supporting and assisting the riders who use the transit system.