What is the primary responsibility of the CTA's training department?

The primary responsibility of the Chicago Transit Authority's training department is onboarding new employees. This process is crucial as it ensures that new hires are adequately introduced to the organization, its culture, policies, and procedures. Effective onboarding helps employees feel welcomed and prepared to perform their roles, which can lead to higher retention rates and better job performance.

The training department typically designs and implements programs that cover essential operational knowledge, safety protocols, and customer service expectations, ensuring that all personnel are equipped with the information and skills necessary to succeed in their positions. This support is vital in a public transit system where service reliability and safety are paramount.